Salesforce quip how to#

“When used effectively, generative AI can assist companies in enhancing customer reach and increasing employee productivity,” Kodl told VentureBeat. The hub will also use pre-existing learning resources available on Salesforce’s online learning platform, Trailhead, which include topics such as using AI to meet business requirements, developing ethical AI and the transformative impact of Einstein GPT on the future of work.

This will foster the development of the next generation of talent within the Salesforce ecosystem. Tailored content to educate customers on generative AIĪs part of the collaboration, the companies aim to create learning resources for teams that want to improve their generative AI skills. Together, they will also explore how generative AI can learn from customer data to deliver faster and more personalized experiences for customers. Salesforce and Accenture will harness the power of Salesforce’s Data Cloud to synchronize and harmonize information. For example, with Einstein GPT for Sales, users would be able to automatically generate sales tasks, such as composing emails, scheduling meetings and preparing for the next interaction.Įinstein GPT for Service will help generate knowledge articles from past case notes and auto-generate agent chat replies to improve customer satisfaction through personalized and expedited service interactions. The acceleration hub presents several use cases for CRM, including Einstein GPT for Sales and Einstein GPT for Service.

Salesforce quip how to#

AI leaders from both companies will work directly with customers to advise them on how to use the technology effectively and responsibly to best serve their businesses and transform every customer and employee experience.” “Together, Salesforce and Accenture bring decades of combined experience in AI, data and CRM. “Salesforce and Accenture are coming together to provide organizations with the technology and expertise they need to scale and get the most value from Einstein GPT to meet their specific business needs,” Salesforce’s Kodl told VentureBeat. As a result, 67% of these leaders have prioritized generative AI for their business in the next 18 months, underscoring the need for effective deployment of the technology.īy combining Accenture’s industry expertise with Salesforce’s technology, the two companies aim to help customers solve problems using generative AI more quickly and efficiently. The survey found that 84% of senior IT leaders believe that generative AI will aid their organization in serving customers more effectively. Salesforce considers generative AI a crucial technology for businesses, as highlighted by the firm’s recent generative AI survey. “Salesforce and Accenture will also build AI models and strategies for customers in these industries, and new accelerators built by Accenture for Einstein GPT so customers can see the value of generative AI for CRM faster.” Using generative AI to streamline CRM workflows “Salesforce and Accenture will focus on sales and service use cases for the financial services, healthcare, manufacturing and public sector industries,” added Kodl. The hub will also provide customers with new user interfaces and access to both Salesforce proprietary LLMs and third-party LLMs. Kodl stated that the acceleration hub will comprise new use cases for Einstein GPT, industry-specific implementation strategies, domain-specific large language models, and new accelerators from Accenture to aid businesses in deploying Einstein GPT effectively to meet their unique needs.